Qualetics CX IQ
Create Better Software with AI
Qualetics provides a Data Intelligence platform that continuously monitors your user activity with incredible detail providing you with insights to analyze your End User Experience, Product Usage, Software Quality, Application Performance and Anomalies, as well as Front-End and Back-End Bugs, all in real time delivering the highest level of control to improve your customer experience
Qualetics CX IQ
Improve Software Quality with AI
Qualetics AIMS provides a Data Intelligence platform that continuously monitors your user activity with incredible detail providing you with insights to analyze your User Experience, Application Performance and monitor for Anomalies, as well as Front-End and Back-End Bugs, all in real time delivering the highest level of control to improve your customer experience
Leveraging 25+ AI Algorithms
Understand User Engagement
Performance & Quality Insights
Provide Real-TIme Remediation
Monitor your Product Quality
With the help of our proprietary Page Rank and Error Ranking algorithm, we provide a Quality Index of your product with breakdowns that inform you how critical the errors are, how frequently they occur, and how many users are impacted.
- QUALITY INSIGHTS
Track Software Quality across Versions or Releases
With each successive release, is your application quality improving or degrading? Understand that before your users do with AIMS analyzing your latest release and providing you insights as early as your UAT testing phase putting you in the best possible position to launch new products or versions that are bug and performance issues free, and any post-release adjustments that are needed can be identified and handled before most of your users are impacted.
- PERFORMANCE INSIGHTS
Monitor your Product Performance
With the help of Qualetics, your product’s Performance Index score informs you how your application is performing overall with detail on the pages or functions that are not performing well and which users and what part of the user journey is suffering. Using our Anomaly detection algorithm, you receive a real time view of performance anomalies with specific information and automated alerts enabling you with the critical information needed to monitor and address issues proactively.
Analyze Product Performance at Client Level
If your product is being used by B2B clients, Qualetics is able to analyze product performance at an individual client and user level providing the most accurate and up-to-the-second information about the clients utilization volume and the quality of their interaction with your solution.
- QUALITY INSIGHTS
Validate & Optimize your QA Efforts
Research shows that for every 1,000 lines of code, the average defect rate is 25 defects. There is a 95% chance of production defects in the first two years of an application software release. Using Qualetics, you can complement your test coverage with earlier detection of issues well before production releases, before a single paying customer is impacted and user acceptance testing begins.
- USER INSIGHTS
Analyze User Engagement in Detail
See how users are interacting with your product, how much time they are spending performing meaningful product functions, how engaged they are overall by their activity and session frequency, activity flow, screen flow and their overall task completion rate.
- PRODUCT INSIGHTS
Know which Products are doing well
Review how users are feeling about your product with an NLP driven analysis that rates your user experience providing immediate feedback that can help you design better user experiences. Simply collect user reviews and understand your user sentiment with our AI based insights!
Identify Paths of Friction for Users
Discover the actions users take as they move through your experience and learn what successful users do differently than users who experience obstacles in their experience. You can also identify the user flows and associated characteristics that lead to users exiting your experience early.
- AI DRIVEN REMEDIATION HELP
Help your Users in Real-Time
There is no reason to be reactive and rely on users reporting problems when Qualetics provides the insight you need to be proactive.
- Receive alerts about user issues that occur as they occur in real-time.
- With our Rest API based interface, not only are you notified of the occurrence but you receive who the specific user is and what their user flow was when the incident occured.
- This gives you all the information needed to proactively respond by assigning it to the level 1 or 2 customer service team who don’t have to rely on the user’s explanation of what they were doing, in fact they have this in advance of their customer interaction!
- And for those issues that deserve development attention customer services’ explanation to IT benefits from having the user flow immediately available to IT as well.
- Everyone benefits from being able to view the same insights and thorough documentation of the issue’s source.
Other Platform Features
Create custom subscriptions for AI based Insights that will provide you with information, exceptions and critical events in real-time.
Work with your colleagues and your customers by sharing, collaborating and seamlessly embedding AI based insights and analytics into your solutions and products.
API Based Integration
Integrate Analytics and AI outcomes like Content Recommendations, Adaptive Learning Journeys, Learner History and Real-Time Learner Competence and Confidence insights with our API based integration.