Qualetics CX IQ

Improve Software Quality with AI

Qualetics AIMS provides a Data Intelligence platform that continuously monitors your user activity with incredible detail providing you with insights to analyze your User Experience, Application Performance and monitor for Anomalies, as well as Front-End and Back-End Bugs, all in real time delivering the highest level of control to improve your customer experience

Qualetics CX IQ

Improve Software Quality with AI

Qualetics AIMS provides a Data Intelligence platform that continuously monitors your user activity with incredible detail providing you with insights to analyze your User Experience, Application Performance and monitor for Anomalies, as well as Front-End and Back-End Bugs, all in real time delivering the highest level of control to improve your customer experience

Leveraging 25+ AI Algorithms

Understand User Engagement

Performance & Quality Insights

Provide Real-TIme Remediation

Quality Insights

Monitor your Product Quality

With the help of our proprietary Page Rank and Error Ranking algorithm, we provide a Quality Index of your product with breakdowns that inform you how critical the errors are, how frequently they occur, and how many users are impacted.

  • QUALITY INSIGHTS

Track Software Quality across Versions or Releases

With each successive release, is your application quality improving or degrading? Understand that before your users do with AIMS analyzing your latest release and providing you insights as early as your UAT testing phase putting you in the best possible position to launch new products or versions that are bug and performance issues free, and any post-release adjustments that are needed can be identified and handled before most of your users are impacted.

  • PERFORMANCE INSIGHTS

Monitor your Product Performance

With the help of Qualetics, your product’s Performance Index score informs you how your application is performing overall with detail on the pages or functions that are not performing well and which users and what part of the user journey is suffering. Using our Anomaly detection algorithm, you receive a real time view of performance anomalies with specific information and automated alerts enabling you with the critical information needed to monitor and address issues proactively.

  • PERFORMANCE INSIGHTS

Analyze Product Performance at Client Level

If your product is being used by B2B clients, Qualetics is able to analyze product performance at an individual client and user level providing the most accurate and up-to-the-second information about the clients utilization volume and the quality of their interaction with your solution.

  • QUALITY INSIGHTS

Validate & Optimize your QA Efforts

Research shows that for every 1,000 lines of code, the average defect rate is 25 defects. There is a 95% chance of production defects in the first two years of an application software release. Using Qualetics, you can complement your test coverage with earlier detection of issues well before production releases, before a single paying customer is impacted and user acceptance testing begins.

  • USER INSIGHTS

Analyze User Engagement in Detail

See how users are interacting with your product, how much time they are spending performing meaningful product functions,  how engaged they are overall by their activity and session frequency, activity flow, screen flow and their overall task completion rate.

  • PRODUCT INSIGHTS

Know which Products are doing well

Review how users are feeling about your product with an NLP driven analysis that rates your user experience providing immediate feedback that can help you design better user experiences. Simply collect user reviews and understand your user sentiment with our AI based insights!

  • BEHAVIORAL INSIGHTS

Identify Paths of Friction for Users

Discover the actions users take as they move through your experience and learn what successful users do differently than users who experience obstacles in their experience. You can also identify the user flows and associated characteristics that lead to users exiting your experience early.

help your users in real-time
  • AI DRIVEN REMEDIATION HELP

Help your Users in Real-Time

There is no reason to be reactive and rely on users reporting problems when Qualetics provides the insight you need to be proactive.

  • Receive alerts about user issues that occur as they occur in real-time.
  • With our Rest API based interface, not only are you notified of the occurrence but you receive who the specific user is and what their user flow was when the incident occured.
  • This gives you all the information needed to proactively respond by assigning it to the level 1 or 2 customer service team who don’t have to rely on the user’s explanation of what they were doing, in fact they have this in advance of their customer interaction!
  • And for those issues that deserve development attention customer services’ explanation to IT benefits from having the user flow immediately available to IT as well.
  • Everyone benefits from being able to view the same insights and thorough documentation of the issue’s source.

Other Platform Features

subscriptions

Subscriptions

Create custom subscriptions for AI based Insights that will provide you with information, exceptions and critical events in real-time.

collaborative insights

Collaborative Insights

Work with your colleagues and your customers by sharing, collaborating and seamlessly embedding AI based insights and analytics into your solutions and products.

API based integration

API Based Integration

Integrate Analytics and AI outcomes like Content Recommendations, Adaptive Learning Journeys, Learner History and Real-Time Learner Competence and Confidence insights with our API based integration.

See how Qualetics solves problems, reimagines solutions, and drives innovation.